House Rules

🌸 The Pink Print 🌸

Welcome to the Loft, bestie 💕 Before you shop, here’s everything you need to know about how we handle orders, shipping, and policies.

Processing Times

  • All orders require 1–14 business days for processing before shipping.
  • During times of sales processing time increases.
  • Business days do not include weekends or holidays.
  • During high-volume periods (sales, launches, holidays), processing may be on the longer end of this window.

Shipping

  • Once processed, you will receive a tracking number via email.
  • We are not responsible for delays caused by the carrier (USPS, UPS, etc.) after your package has left our facility.
  • Please ensure your shipping address is correct at checkout. We are not responsible for packages sent to incorrect or incomplete addresses.

📦 Separate Packages & Combined Orders

At times, your order may arrive in multiple packages. This can happen if items are processed, packaged, or shipped from different batches or departments within our facility. Don’t worry, if one package arrives first, the rest are always on the way!

We do our best to keep shipping costs low and ensure products arrive safely and in perfect condition. Because of this, some items may ship separately based on availability, size, or packaging type (for example, body butters and perfume oils may ship in different boxes).

If your tracking shows multiple shipments, please allow a few extra days for the remaining packages to arrive before reaching out to our team.

Refunds & Returns

  • All sales are final. We do not offer refunds or returns due to the handmade and personal nature of our products.
  • If your item arrives damaged or incorrect, please contact us within 3 business days of delivery so we can assist.

Exchanges

  • We do not accept exchanges. Please double-check your order before completing checkout.

Order Cancellations

  • Once your order is placed, it cannot be cancelled.

 

🌸 Sweet Girl Loft – FAQ 🌸

Q: How long does shipping take?
A: All orders require 1–7 business days to process before shipping. This timeframe increases during sales due to high order volume. Business days do not include weekends or holidays. Once shipped, you’ll receive a tracking number via email.

Q: Do you offer refunds or returns?
A: No, all sales are final. Due to the personal and handmade nature of our products, we do not offer refunds, returns, or exchanges.

Q: What if my package is lost or stolen?
A: Once your package is scanned as delivered by the carrier, Sweet Girl Loft is not responsible for lost or stolen items. Please file a claim with USPS/UPS.

Q: Do you ship internationally?
A: We do

Q: How does the Sweet Girl Club membership work?

A: Members pay $19.99/month and receive 20% off all orders, free shipping on orders $50+, free deluxe samples every other month, VIP early access, and surprise perks. Memberships require a minimum 2-month commitment before cancellation.

Q: Can I cancel my order after purchase?
A: No, once your order is placed, it cannot be cancelled.

 

Sweet Girl Loft respects your privacy and is committed to protecting your personal information.

  • Information We Collect: When you shop with us, we collect your name, email, billing/shipping address, and payment information.
  • How We Use It: To process orders, send updates, improve services, and provide customer support.
  • Third Parties: We do not sell or rent your information. Your data may only be shared with service providers (payment processors, shipping carriers) to complete your orders.
  • Security: We use secure checkout (SSL encryption) to protect your personal and payment information.
  • Cookies: Our site may use cookies to improve browsing and shopping experience.
  • Contact Us: For any privacy-related questions, email us at 

🌸 Terms of Service 🌸

By shopping with Sweet Girl Loft, you agree to the following terms:

1. Processing & Shipping

  • Orders process in 1–7 business days (excluding weekends and holidays).
  • Shipping times vary by carrier. We are not responsible for delays once your package is handed to USPS/UPS.
  • 2. Returns & Refunds

  • All sales are final. No refunds, returns, or exchanges.

3. Order Cancellations

  • Orders cannot be cancelled once placed.

4. Membership Terms

  • The Sweet Girl Club membership is $19.99/month.
  • Requires a minimum 2-month commitment before cancellation.
  • Free shipping applies on orders $50+.
  • Membership fees are non-refundable.

5. Liability

Sweet Girl Loft is not responsible for packages lost, stolen, or delayed after carrier delivery confirmation.

6. Modifications

  • Sweet Girl Loft reserves the right to update policies and terms at any time. Updates will be posted on this page.

The Sweet Girl Promise

We take pride in carefully handcrafting and packaging each order with love 💕 Your patience means the world as we prepare your treats.